Welcome to AVA ID, your advanced identity verification solution. This guide will walk you through using AVA ID effectively in your dealership operations.
Understanding AVA ID Plans
AVA ID offers two plans to suit different verification needs:
1. Capture Only Plan
Capture Only Plan: This plan is designed for dealerships that want to collect customer identification information without immediate verification. It's a simpler, faster process that can be useful for initial lead capture or in situations where full verification isn't immediately necessary.
Your leads will go through these stages:
Send Link: The dealership sends a secure link to the customer.
Link Opened: The customer opens the link on their device.
Verification In-Progress: The customer uploads images of their ID and takes selfies if required.
Verification Completed: All the files successfully uploaded to the lead's form.
In this plan, the information is captured and stored securely, ready for potential verification later if needed.
2. Full Verification Plan
Full Verification Plan: This comprehensive plan offers a complete identity verification process, providing dealerships with a higher level of security and fraud prevention.
Your leads will go through these stages:
Send Link: The dealership sends a secure link to the customer.
Link Opened: The customer opens the link on their device.
Verification Initiated: The customer uploads their ID and takes selfies, and the system begins the verification process.
Verification Completed: AVA ID's advanced algorithms analyze the provided information, comparing the ID document with facial recognition data and checking for signs of fraud.
This plan offers dealerships the highest level of assurance about a customer's identity, which can be crucial for high-value transactions or when required by lender partners. You are still able to use Capture only functionality where needed. Choose the template in a drop-down menu to ensure you’re using the correct product.
Which plan to choose?
🔮 We know, it is hard to choose sometimes. No worries, Autocorp.ai Team has your back! Follow the quiz to help you choose the best plan for your team:
What is your primary concern when collecting customer information?
a) Speed and simplicity of the process
b) Thoroughness and security of verificationHow quickly do you typically need to process customer information?
a) As fast as possible, even if it means less detailed verification
b) We're willing to take more time for a comprehensive verificationWhat type of transactions does your dealership mostly handle?
a) Mostly initial inquiries and lead generation
b) Primarily high-value transactions or those requiring strict verificationHow important is fraud prevention in your current business model?
a) It's a concern, but not our top priority
b) It's a critical aspect of our operationsDo your lender partners require immediate, thorough verification of customer identity?
a) No, or not usually
b) Yes, frequently
Scoring:
Mostly A answers: The Capture Only Plan might be more suitable for your dealership's needs.
Mostly B answers: The Full Verification Plan would likely be the better choice for your dealership.
50/50 answers: We would suggest you to go with The Full Verification Plan as you equally need functionality of both Tiers.
If you still have any questions, reach out to your Customer Success manager and will be happy to help you driving your success!